Return policy
Explanatory video below
>>> To watch the explanatory video, simply click here: https://www.youtube.com/watch?v=ANj5ZysSHa0
RETURN ADDRESSES
1) Return address at home (at our workshop)
Church Street 15A, 1315 Piétrebais, Belgium
MANDATORY IF DIMENSIONS OVER 45 CM IN DIAMETER!
(Mondial Relay does not support these dimensions unfortunately)
2) Return address to Relay Point (Mondial Relay)
Q8 Glimes
Namur Road 108
1315 Perwez
(To create a return label, see the how-to video above)
Article -6- Exercise of the right of withdrawal
For all distance selling transactions, the Customer has a period of thirty (30) clear days , starting from the day after he takes possession of the goods or accepts the offer for a service, without justification or payment of penalties on his part. The exercise of this right terminates this contract.
When the thirty (30) day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day. The Customer must inform Chamade of their decision by sending an email with photo evidence in case of breakage and the reasons for the return.
The Customer then has another period of thirty (30) days , from the communication of his decision to withdraw, to return the goods to the Company at the address mentioned in Article 1. The Customer must not return the Product to the manufacturer.
To do this, he can designate the carrier of his choice, ensuring that handling and transport will be carried out in the best conditions. The protective packaging of the Products will be the responsibility of the Customer. The Company advises you to return the goods by registered or tracked post.
The costs of returning the Product are the responsibility of the Customer, as are the risks associated with the transport of the Product, whatever they may be.
The Customer is liable in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products, provided that the Company has informed the Customer of their right of withdrawal.
Only new Products returned in their original packaging will be accepted. In the event of depreciation of the Product, no returns will be accepted.
Products unsealed after delivery by the Customer cannot be returned.
Article -7- Reimbursement and costs
When the right of withdrawal is exercised, the Customer is entitled to the benefit of reimbursement of all sums paid.
An email will be sent to the Customer to confirm that the returned merchandise has been received and inspected by the Company. The Company will inform the Customer of its decision to approve or reject the refund request.
The refund will be made within fourteen (14) days from the date on which the Company is informed of the Customer's decision to withdraw.
The Company will make the reimbursement using the same means of payment as that used by the Customer for the initial transaction.
Exercising the right of withdrawal within the legal time limits shall terminate the parties' obligation to perform this contract, as well as any ancillary contract, without any costs for the Customer other than those relating to the return of the Products.
In the event of a delay in reimbursement, the Customer should first contact the credit card issuing entity, then the bank and finally the Company at the following email address: abatjour.chamade@gmail.com